The Mouldy Tombstone FAQs
Below are some questions you might have around the products we sell, orders and delivery and other mouldy tombstone related stuff. If you have any further questions that haven’t been answered below, please send an email into email@example.com or firstname.lastname@example.org or send us a message using our contact form on our Contact page
Our standard silicone moulds are suitable with:
- Polyurethane Resin
- Epoxy Resin
- Polyester Resin
- UV Resin
- Acrylic Resin
- Plastisol (PVC)
- Polymer Clays
You can cast food products into our food safe silicone moulds but be sure to add this option to each mould you purchase on our website. Food safe silicone is suitable for any food products including sugar craft and confectionary. There is a small surcharge on food safe versions as this silicone is more expensive from our supplier. Our food safe option is safe for repeated contact with food and has been independently tested to verify compliance with the United States Food and Drug Administration regulation US FDA 21 CFR 177.2600.
You can not choose the colour of your moulds; we have a high volume of orders and our process is not to fulfil one order at a time but instead we will combine multiple orders and fulfil them together for efficient time management and so that we can dispatch them as early as possible. Each batch has a random colour, and it would be very confusing to pick out individual colours for different mould styles. We apologise for any inconvenience.
As part of our brand, we add a few small drops of scented oils to each batch. If you are sensitive to fragrance, please note this at checkout and we will be happy to do you a mould free from any scent.
The depth of the engraving in our moulds is approximately 0.5mm.
All dimensions are listed on each individual product, please note that dimensions are not for the mould size put per design.
We trialled deeper moulds and the feedback we received was great, however, I have put deeper moulds on hold until I receive some new machinery, this will allow me to control the quality of the deeper blanks and keep them consistent. I apologise for any inconvenience. All our XL moulds come in 10mm, double the depth of our standard 5mm moulds.
You can sell any casting from our moulds, however, as the designs on The Mouldy Tombstone belong exclusively to us, you are not permitted to remake another mould to then sell the moulds to the public. You can sell the creations you make from our moulds without any issues, in fact, we implore you to do so!
Website, Social Media and Collabs
If you want your work and credit featured on our website, simply tag us on your social media or email your images to me at Katie@themouldytombstone.co.uk, we love to see what you create and each month we add new customer photos to our site for the world to see them too!
I collaborate with other amazing artists from time to time and commission them to create art however they see fit to make into silicone moulds and exclusively sell here at The Mouldy Tombstone. If you are an artist/illustrator and feel like you would fit in as part of the team, email me at Katie@themouldytombstone.co.uk and we will see what we can do to bring some art to life!
Yes we do! We have a Facebook and an Instagram, and you can find these located at the bottom and top of our homepage.
Orders, Delivery & refunds
As all of our moulds are made to order and we have a high volume of orders to prepare, make and package per day, we give a standard time frame of 5-7 working days until dispatch. This can be slightly longer during busy periods, especially around Christmas and other holidays so please make sure you order your mould with plenty of time for your required use.
Yes, we will post out to anywhere in the world. Outside the UK, please note that shipping time will be longer from dispatch.
Standard shipping in the UK is £1.99, this is for standard 2nd class postage and will usually take 2-3 working days to arrive from dispatch. You can upgrade your shipping to 1st class which usually takes 1 working day from dispatch for £3.99. If you are outside of the UK, we have a flat rate of £8 for standard shipping. We will soon be working on this rate to calculate the shipping costs based on weight, so for smaller orders the rate will be less
COVID-19 has had a small affect on our delivery times, so please be patient. To do our part to reduce the spread of the pandemic we are only going to the post office twice per week. Any delay after this is a direct effect that COVID-19 has had on the postal services and we ask you to be patient in this time.
We currently use Royal Mail.
If your mould arrives damaged or bent, please take a photo of it and email me at Katie@themouldytombstone.co.uk immediately, including your name and your order number. I will work as fast as I can to either replace your mould or refund you for it. Please do not use the mould, as this will make the refund/replacement invalid. If I need the mould returning, I will explain this process via email.